Returns and Exchanges Agreement
Consider your home our dressing room. When you buy UjENA Swimwear online, you have have the opportunity to try on the item under your own conditions. All of our products can be returned for an exchange except for any non-coverage bottoms like G-strings, thongs, tonga, as well as custom orders and final sale items. Regular products on sale may be returned for exchange or catalog credit only. If you wish to exchange an item, please enclose the original invoice with your securely packed item(s) and state the reason for your return. All tags must be attached to the garments (NO exceptions).
In order for us to maintain our low prices, please remit $5.95 to cover postage and handling of your exchange request. All exchanges must be made within 30 days from your invoice date. Returns must be received no later than 30 days from the date you placed your order for a refund. Your refund may take up to 80 calendar days from the date we received it from you. (You need to confirm we received your return within 120 days or otherwise it will be converted to a merchandise credit.) We do not refund shipping and handling charges. A restocking fee of up to 15% may be charged on returns/refunds over $175 or if you return over 75% of your order.
Size Assurance is never refunded and cannot be transferred to another item.
In the unlikely event that you receive a defective item, we will gladly replace it with the same item with no shipping charge. No returns will be accepted for any reason later than 30 calender days from your order date. We are NOT responsible for lost packages being returned. We are not responsible for packages dropped off and not signed for.
Health regulations stipulate that clothing that is soiled, worn, damaged, or laundered CANNOT be taken back. If we receive such goods we will return the item back to you.
Orders received after 12 PM PST will be processed the following business day. If you have any questions about your order, you may call 800.44.UJENA orand ask for the Ujena Order Desk.